Shipping policy

By placing an order on this website, you agree to the following terms and conditions:

1. Accurate Information Required:
You are responsible for providing complete and accurate shipping information, including full name, street address, postal code, city, country, a valid email address, and a phone number for delivery notifications. We are not responsible for any issues or losses arising due to incorrect, incomplete, or outdated information provided at the time of purchase.

2. Responsibility for Lost or Stolen Packages:
We cannot be held liable for packages that are lost, delayed, or stolen due to errors or mishandling by local postal services in the destination country. If a parcel is marked as delivered by the courier or postal service, and the customer claims it was not received, this must be addressed directly with the local carrier.

3. Replacements or Refunds:
Replacements or refunds will only be issued if it is indisputably evident—beyond reasonable doubt—that the order was not dispatched correctly by us. This assessment will be based on the order information, shipping confirmations, and tracking data available at the time of the order.

4. Agreement to Terms:
By completing your purchase, you acknowledge and agree to these terms. We reserve the right to update or modify these terms at any time without prior notice.