Shipping, Returns & Guarantee

The short version: shipping is free inside the EU. We dispatch within three business days. The Zangger VoicePipe is sealed for hygiene, so we cannot take it back once it has been opened. If it arrives damaged or does not arrive, we make it right. And it is guaranteed against breaking.

Shipping

Free shipping within the EU. No minimum, no code, nothing added at checkout.

Outside the EU — the UK, Norway, Switzerland, the US and everywhere else — a shipping charge applies and is shown before you pay.

We dispatch from Sweden within three business days. Everything is sent as a tracked letter, and the tracking number reaches you by email as soon as it is on its way.

How long it takes from there depends on the destination country, so we do not promise a number of days we cannot control. The tracking is the honest answer at any moment, and we would rather point you to it than invent a date.

Please check your delivery address before you order. If a parcel is delayed or sent back because the address was wrong or incomplete, we are happy to send it again — but the cost of reshipping is yours.

If it arrives damaged, or does not arrive

Email order@zanggervoicepipe.com with your order number, and a photo if there is damage. We will replace it. You do not need to send a damaged one back to us.

Returns

The VoicePipe goes in your mouth, so it is sealed for hygiene reasons. Once the seal is broken we cannot take it back — that is the standard hygiene exception to the EU right of withdrawal, and it is why the seal is there.

If the seal is unbroken, you can return it within 14 days of delivery and we refund the price of the product. Return shipping is paid by you.

Guarantee

In more than 3,000 units shipped, we have never had a single report of a Zangger VoicePipe breaking in normal use. So we will stand behind it: if yours breaks while you are using it as intended, we replace it.

Step on it and that is a different matter.

This guarantee is in addition to your statutory rights as a consumer, not instead of them. Faults present from the start are covered by Swedish consumer law for three years, whatever this page says.

Looking after it

Rinse it under warm running water after use and stand it up to air-dry. Once a week, clean it with a drop of washing-up liquid and a soft brush through the bore, rinse well and let it dry completely.

Do not boil it and do not put it in the dishwasher. It is made from PA 2200, a polyamide certified biocompatible to ISO 10993-1, and the material holds its shape well below boiling point. It is a personal tool — it should not be shared.

Anything else

order@zanggervoicepipe.com. A real person reads it, and every email is answered within three business days.