The short version: the pipe is sealed for hygiene, so we cannot take it back once it has been opened. If it arrives damaged or does not arrive, we make it right. And it is guaranteed against breaking.
We ship worldwide from Sweden. The VoicePipe has gone to 28 countries so far.
Please check your delivery address before you order. If a parcel is delayed or sent back because the address was wrong or incomplete, we are happy to send it again — but the cost of reshipping is yours.
Email order@zanggervoicepipe.com with your order number, and a photo if there is damage. We will replace it. You do not need to send a damaged pipe back to us.
The VoicePipe goes in your mouth, so it is sealed for hygiene reasons. Once the seal is broken we cannot take it back — that is the standard hygiene exception to the EU right of withdrawal, and it is why the seal is there.
If the seal is unbroken, you can return it within 14 days of delivery and we refund the price of the product. Return shipping is paid by you.
In more than 1,000 units shipped, we have never had a single report of a VoicePipe breaking in normal use. So we will stand behind it: if yours breaks while you are using it as intended, we replace it.
Step on it and that is a different matter.
This guarantee is in addition to your statutory rights as a consumer, not instead of them. Faults present from the start are covered by Swedish consumer law for three years, whatever this page says.
order@zanggervoicepipe.com — a real person reads it.
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